FAQ

Who is behind LolliepopBestie?

LolliepopBestie is co-owned by - Katherine and Jackie

How can we contact you?

You may do so by emailing us at lolliepop.bestie@gmail.com or by leaving a message at the "Contact Us" tab.

Where are your products from?

30% of our products are designed and manufactured by both of us!
The other 70% of our products are sourced internationally and exclusively imported.

How often do you update?

We usually update once a week(Tuesday) with a new collection! :) 

How can I be informed of latest collections?

All you have to do is sign up at our mailing list HERE!
Once you have done so, you will be automatically added on to our mailing list.

How do I place an order?

To purchase from us, simply add the desired item/s into your cart, confirm and check out, and a payment invoice will be sent to your email account shortly.

What happens when an item is Pending/Sold Out/Unavailable/Out of Stock?

Simply leave your email address in the "Join Waiting List" notification box
We will contact you should any deal fall through or if additional pieces are made available.
Alternatively, you may like to email us directly lolliepop.bestie@gmail.com.

What is a backorder? 

Should we run out of In-Stocks for a particular item, we may open a Backorder.
This means that we are re-manufacturing the item in accordance to the demand/based on the orders we get.
For this, we require payment to be in prior to us ordering a piece for you.
Stocks will usually take between 3 - 4 weeks to arrive in Singapore before we mail them out. 

How are my items mailed to me?

Items are usually sent out via Singpost Normal Postage (2 - 7 working days) or Registered Postage (1 - 4 working days).
On request, we also use courier service for bulk purchase.

What is the difference between Normal and Registered Postage? 

Normal post is non-insured and customers bear the risk of lost packages.
Registered post costs an additional $2.24 per parcel on top of normal postage costs and comes with a tracking number that can be monitored online.
Registered parcels are sent directly to your doorstep.
In the event that there is no answer when a parcel arrives, a notification card will be left either in your letterbox or slotted under your door.
You may then proceed to the respective post office stated on the card to retrieve your parcel.