Terms & Conditions

Payment Details:

  1. We accept POSB/DBS/UOB bank transfers, Visa/ Mastercard/ Amex via Paypal.
  2. We also accept PayPal, however, there will be a nominal fee of 7.00% of the total payable amount.
  3. We regret to inform you that if this additional fee is not reflected in your initial payment, you will be required to do a top-up.
  4. Please note that this top-up will incorporate 10% of your now total payable amount because PayPal charges a percentage of every transaction credited.
  5. Unfortunately, we strictly do not accept concealed cash. If you do not have a bank account, we recommend a cash deposit at any POSB branch.

Terms & Conditions:

  1. Please note that checking out an item implies your intention of confirming it and we will reserve the piece for you. 
  2. Items not paid for within 24 hours, unless otherwise agreed upon, will be put up for sale thereafter without further notification.
  3. Naturally, all dead-bidders will be blacklisted from our website and from future purchases. 
  4. All apparel/items available for sale are brand new, imported or manufactured products.
  5. Unfortunately, we do not offer reservations, self-collection, meet-ups or trades.
  6. Our Exchange Policy is applicable under the circumstance that we have sent out a defective or  misinterpreted item.
  7. By purchasing an item from us, you are deemed to have been agreeable to all the Terms & Conditions stated.
  8. LolliepopBestie reserves the right to reject a transaction/customer at our own discretion.
  9. LolliepopBestie also reserves the right to amend Terms & Conditions at any given time. 

Exchange Policy:

  1. Please note that exchanges/credit Notes are only available on a case-by-case basis.
  2. We do not entertain refunds at all.
  3. In the event that the item you originally purchased has sold out, a credit note will be provided.
  4. Under all other circumstances, a one-for-one exchange will be provided.
  5. All items to be returned must be done so within 7 working days.
  6. Please note that after this duration has expired, we will not accept the return of the item.
  7. Items must not have been washed/worn and must be in brand new condition.
  8. Should we find the returned item not defective as aforementioned, item will be sent back and all postage costs will be borne by the customer.
  9. Specifically, postage to have the item sent back to us will not be refunded and customer will be required to top up to have the item returned.
  10. The postage costs of envelopes will not be refunded.
  11. You may choose to re-use the envelope the item was originally packed in if you are uncomfortable with using your own.
  12. Postage will be sent out via the original method of postage. Should you wish to opt otherwise, please inform us. 

Postage Details:

  1. Normal Postage varies between $1.00 - $3.50 depending on the weight of each individual parcel. 
  2. SingPost normally takes 2 - 7 working days (exclusive of weekends/public holidays) to deliver Normal Post.
  3. Registered Postage is an additional $2.24 on top of normal postage costs and is calculated per parcel.
  4. SingPost normally takes 1 - 5 working days (exclusive of weekends/public holidays) to deliver Registered Parcels.
  5. Tracking numbers will only be provided upon request.
  6. Items are posted out daily.
  7. Please note that for your parcel to be mailed out the next working day, payment must be in before 6.00pm.
  8. We are not responsible for any items lost in transaction although we will call/email SingPost to enquire for you.
  9. It is always advisable to opt for Registered Postage!